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DELIVERY & RETURNS

Delivery Information

At The Drone Store, we understand the importance of prompt and reliable delivery. That's why we offer hassle-free delivery options to ensure your order reaches you in a timely manner.

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  • Free 7-10 Day Delivery: We provide free international standard delivery on all orders, with an estimated delivery time of 7 to 10 business days. This option is available for all orders, no minimum purchase required.

  • Free Delivery on Orders Over £60: For orders totalling £60 or more, we offer free standard delivery. Simply add £40 worth of items to your cart, and the free delivery option will be automatically applied at checkout.

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Our dedicated delivery team works diligently to process and dispatch orders as quickly as possible. Once your order has been dispatched you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

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Please note that delivery times may vary depending on your location and any unforeseen circumstances beyond our control. If you have any questions or concerns about your delivery, our friendly customer service team is here to assist you every step of the way.

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Thank you for choosing The Drone Store for all your drone-related needs. We look forward to serving you!

Return & Exchange Policy

At The Drone Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and exchange policy to ensure your peace of mind.

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Returns and Exchanges:

  • We accept returns and exchanges within 28 days from the date of delivery.

  • To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

  • Please ensure that all accessories, manuals, and parts are included with the returned item.

  • Returns and exchanges are subject to inspection and approval by our team.

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Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

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Exchange Process:

  • If you would like to exchange an item for a different product or size, please contact our customer service team to initiate the exchange process.

  • Once your exchange request is approved, we will provide instructions for returning the original item and shipping the new item to you.

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Return Shipping:

  • The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product.

  • We recommend using a trackable shipping service to ensure that your return reaches us safely.

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Exceptions:

  • Certain items, such as opened software or damaged products due to misuse, are not eligible for return or exchange.

  • Refunds or exchanges for clearance or sale items may be subject to additional terms and conditions.

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